Clients

We have numerous happy clients and trustworthy representatives worldwide. This year we managed to expand our reach and business further. The section below provides information about our client base and business operations.

Clients

Map

We can bring value to our partners and clients delivering our services to any location worldwide. As you can see below we provide services in different time zones, continents, cultures which not only broadens out our horizons but makes us more innovative and resourceful. In 2020, we were able to add customers in new regions,  we improved our 24/7 services, and even implemented custom follow-the-sun strategy based on specific business requirements. View the breadth of our global reach below.

Clients

Industries

Companies across the globe have entrusted us with their DevOps and development needs. Our clients include large, small and mid-sized organizations, many of them in the Fortune 1000, and span across a variety of different industries. Our services have been used extensively by corporations and organizations all over the world. Below are the industries and sectors that our teams support.

Financial Services
24 %
Automotive and Transportation
12 %
Information Technology
10 %
Customer Service & Professional Services
10 %
Electronics & Manufacturing
9 %
Healthcare
9 %
Media
8 %
Computer Software
8 %
Gambling & Casinos
4 %
Recruitment
3 %
Education
3 %

Clients

Testimonials

Our client references are the recommendations from satisfied clients that affirm the value of our services. We are proud to share some selected client references that are prime examples of the successful partnerships we aim to have with all of our local and global clients.

“As a company that develops innovative digital ink services, ensuring quality of our cloud infrastructure and flawless customer experience is critical. ZETTA Systems help us achieve this goal by providing us their expertise in building, monitoring and maintaining complex cloud solutions.”
Heidi Wang - Senior Vice President
Wacom Europe
“With the outstanding Zetta IT Support services, we know we are partnering with a best-in-class company that shares our vision of getting things done the right way.”
Cheikh Barro - Global Head of IT Services
Factset
“ZETTA Systems have the skills, the reactivity and the dependability every company should be looking for. They will be there when it matters. Energetically benchmark focused growth strategies via superior supply chains.”
Renaud Milon - Business Development Manager
Adecco Group
“Working with Zetta makes Business Life easier, a high qualified team with a very proactive approach, they do not just stop supporting and resolving issues they continue to offer improved solutions and brainstorming to make the company´s application portfolio innovative and better protected environment. Great professionalism, great team, great knowledge.”
Muriel Bergna - Corporate Director HR
STS Medical Group
“I could say that it is my pleasure to have so committed, knowledgeable, experienced and honorable partner like Zetta Systems in Bulgaria.”
Tatyana Tsvyatkova - Channel Manager
Microsoft
“Zetta Systems has strong technical expertise and knowledge. Also, they have great support on cloud business and software engineering.”
Can Yildirim - Partner Development Manager
Amazon Web Services (AWS)

Team

Our approach of delivering tested and proven teams guarantees that our customers will have their path to productivity accelerated, thoroughly tested and much more secure. This year we expanded our team with motivated and skilled professionals, improved our education program and acquired many new certificates.

Team

Performance

Response time is the amount of time our engineers need to react, respond and provide the client with information such as ETA, severity, initial assessment, impact, etc. The information below is based on data collected from our service and incident management systems for critical issues during 2020.

We are proud to share our 2020 customer satisfaction score which shows clearly our successful partnerships with all of our local and global clients. Customer satisfaction score is based on more than 300 customer satisfaction feedback (CSAT) over the last year.

Up to 15 minutes
76 %
Up to 30 minutes
21 %
Up to 2 hours
4 %
5 Star
96 %
4 Star
3 %
3 Star
1 %
2 Star
0 %
1 Star
0 %

Team

Expertise

Our mission and responsibility are that we always aim to have the most up-to-date competencies and specializations in line with global information technology trends. Our internal education program makes sure we can deliver that knowledge and expertise to our clients and partners. This year we were able to obtain many new certificates and complete countless trainings, workshops, and courses.

Certified AWS engineers
70 %
Certified Azure engineers
50 %
Certified Cisco engineers
60 %
Certified Microsoft engineers
80 %
Certified Google Cloud engineers
10 %

Team

Experience

Delivering great products and services is all about experience, attention to detail and being aware of all aspects of business and technology. Good background and relevant technical experience are key to building a successful team.  Our experienced engineers do not rely on specific technology or method, we focus on data, performance, and efficiency instead. See below up-to-date information about our engineers experience and background.

More than 12 years
50 %
6 to 12 years
20 %
3 to 6 years
20 %
Less than 3 years
10 %

Technology

In 2020, we embraced new cloud  technologies, programming languages, databases and DevOps tools. We see substantial growth in native cloud services, serverless applications, graph technologies, AI and machine learning.

Technology

Programming

We added new programming languages and frameworks to our toolbox. Furthermore, we have acquired  valuable knowledge in JS and Python and their respective frameworks. We see growth across the board in the popularity of JS and its respective frameworks. The chart shows experience and comfort level score based on the background and skill set of all  engineers for a specific programming language, and database.

C#
50 
JavaScript
100 
PHP
60 
Java
80 
Swift
50 
Python
100 
NoSQL Key-value
100 
NoSQL Document
100 
NoSQL Column
100 
Relational databases (RDBMS)
100 
In-memory databases
80 
Graph Databases
40 

Technology

DevOps, NetOps, SecOps

In 2020, we added new IaC tools and CI/CD platforms to our toolbox. We have acquired  valuable knowledge in AWS CDK and Azure DevOps. The chart shows experience and comfort level score based on the background and skill set of all  engineers

Ansible
100 
AWS Cloud Formation
100 
AWS Cloud Development Kit
80 
Terraform
100 
Azure ARM
70 
Chef
30 
Jenkins
100 
Atlassian Bamboo
40 
CircleCI
80 
GitLab
100 
AWS CodePipeline
100 
Azure DevOps
80 
GitHub
100 

Technology

Cloud and Infrastructure

In 2020, we have completed numerous projects in Amazon AWS which helped us to adopt new cloud native technologies such as DynamoDB, Aurora, Neptune, DocumentDB, AWS CDK,  Cloudformation,  Codepipeline. We successfully renew our official partnership with AWS, and we are aiming one level up in the coming months. Microsoft Azure is another area where we substantially increased our expertise and expanded our DevOps skills. We have managed to acquire valuable knowledge in Cosmos DB, MS SQL Server and Azure DevOps

Compute, containers and serverless
100 
AI and machine learning
60 
Object, block, file storage
100 
Big data and analytics
90 
Front-end web&mobile
100 
Networking and content delivery
100 
Database services
100 
Security and identity services
100 
Security and identity services
100 
Object, block, file storage
90 
Database Services
70 
Compute, containers and serverless
100 
Big data and analytics
80 
Networking and content delivery
100 
AI and machine learning
40 
Networking and content delivery
100 
Front-end web and mobile
90 
Compute, containers and serverless
60 
Object, block, file storage
50 
Google Cloud's operations suite
10 
APIGEE
50 
Geocoding API
80 
Places API
80 
Front-end web and mobile
80